shipping policy
Anything can be returned – at anytime! Two-legged and four-legged customer satisfaction is top priority.
All online purchases can be returned by shipping back to Embrace Equine Products - Returns. Shipping will not be provided and the original shipping charge will not be refunded. For all items being returned:
- Items must be in the original packaging
- Any items purchased online can only be returned by mailing/shipping the items to Embrace Equine Products.
- Returns: Please call for specific instructions (941-224-9674)
All Return deliveries must be paid in advance, COD deliveries will not be accepted and returned to the sender, the original shipping charge will not be refunded.
ONLINE ORDERS
Payments & pricing
All of Embrace Equine Products prices are in $US. We accept payment via VISA, MasterCard and American Express.
* The Universal Currency Converter is made available strictly as a general reference and service to our international customers. The exchange rate shown may vary from the actual rate used by your credit card provider.
Product availability
Product availability is subject to change between the time that an online order is placed and the time of fulfillment. Customers will be contacted should there be any difficulty in completing their order.
SHIPPING INFORMATION
Embraceequineproducts.com is available to our customers 24 hours a day, 365 days a year. Fulfillment and distribution for orders placed through Embraceequineproducts.com are conducted Monday through Friday from 8am to 5pm EST.
Free shipping offer applies to ground shipping on WHOLESALE PURCHASE ONLY and is excluded from the following territories and states: NT, YT & NU, Alaska, Hawaii and Puerto Rico.
Shipping guarantee applicable to in-stock product only. Delivery times vary by province or State; check the delivery schedule below to make sure you receive the items on time!
We cannot deliver to P.O. Boxes. To make sure that shipments to addresses with rural routes get to their proper destination, please include a physical street address or highway marker number with your order.
To determine shipping cost, please add item(s) to your shopping cart for your preferred shipping options.
The finalized shipping cost will appear in the Shipping Method of the Checkout just prior to you entering your credit card information in the payment page. Shipping costs are calculated based on the product(s) being delivered and the shipping address. Please note. Free shipping is always calculated before tax.
Bulk orders, corporate orders or unusually heavy items may require additional shipping fees. Customers will be contacted should there be any additional shipping fees required to complete the order.
Orders usually ship Monday through Friday excluding holidays.
We may use sub-contracted delivery services to some rural destinations. Not all delivery options are available in these circumstances. All Embrace Equine Products Shipments are sent by UPS / United Postal Service.
Estimated shipping times
Most orders are shipped next business day after order; please allow 7-10 days for delivery
**Orders to rural areas may take 1-2 days longer than the posted dates to Major City Centers.
Shipping Costs
Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. Sales tax is charged according to the province or territory to which the item is shipped. Damaged Items in Transport
**If there is any damage to the packaging on delivery, contact us immediately at: embraceequineproducts@gmail.com.
DELIVERY POLICY
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you of anticipated delivery date. If you are not satisfied with the new delivery date we will refund you the total amount of your order, using the original method of payment.
Delivery Location
Items offered on our website are only available for delivery to addresses in North America, (Canada and mainland USA). We also accept orders from international customers who are shipping to addresses in North America, (Canada and mainland USA) only. Any shipments outside of North America, (Canada and mainland USA) are not available at this time.
Delivery Time
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within 2 business days of the date of your order. Business day means Monday to Friday, except holidays. Please note we do not ship on [Sundays or Holidays]. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
QUESTIONS
If you have any questions about the delivery and shipment or your order, please contact us